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AI IN LOGISTICS

For decades, technological advances in the logistics industry delivered incremental improvement: better spreadsheets, cleaner scans and sometimes fewer correspondence. Artificial intelligence( AI) is different— it is reshaping how shipments are validated, processed and managed in real time.

Across freight audit, payment and transport management systems, AI has advanced from an experimental stage to operationally embedded intelligence, according to Ron Griswold, director of technology enhancement at nVision Global.

AI has moved deeper into the core freight audit workflow and now delivers measurable operational and financial outcomes, Griswold noted.

For example, solutions such as nVision’ s nSure AI Data Capture no longer simply extract data from documents. The software interprets invoice context,

“ The bigger challenge is the manual financial process behind cargo movement, and that’ s where automation and AI can make a real difference.”

validates charges against contracts, identifies true anomalies and routes exceptions intelligently. This shift, Griswold noted, turns freight audit from a postpayment review function into a real-time financial control mechanism.

Freight, financial and operational data often reside in disconnected systems, delaying insight. By using AI as connective tissue across its ecosystem, nVision Global aims to create a unified, continuously improving source of truth.

Dennis Monts, president and chief operating officer at PayCargo Labs, used similar language to describe his company’ s platform. PayCargo enables more than 150,000 logistics companies to make and receive payments.

The system was originally built to streamline freight payments tied directly to cargo release. While that remains a foundational function, the platform now connects financial and operational workflows through automation, system integration and data-driven insight.

“ Our initial value was solving that acute, time-is-of-the-essence payment problem tied to cargo release,” Monts said.“ What we’ ve discovered is that the bigger challenge is

A global supply chain technology and services company, nVision Global delivers freight audit and payment, transportation management, freight claims, pricing intelligence and analytics solutions for complex, multimodal logistics networks. By combining advanced technology with deep operational expertise, nVision helps organizations achieve line-item financial accuracy, contract compliance and cost control from shipment execution through final settlement.

At the core of the company’ s approach is the nVision Ecosystem, a unified operating framework that connects data, workflows and stakeholders across the transportation lifecycle. This closed-loop model governs every shipment, invoice, contract rule and transportation provider interaction, enabling real-time visibility, control and decision intelligence across global logistics operations.

Built on advanced machine learning and large language models, the platform validates invoice line charges against contractual rates, accessorial rules, fuel calculations, tax structures and service commitments. This AI-driven architecture automates high-volume audit processes, identifies discrepancies at the line level and continuously improves performance through self-learning models. The result is reduced costs, improved financial accuracy and stronger governance across global freight spend. nVision’ s solutions span freight invoice audit and payment, global transportation management technology, business intelligence, pricing and benchmarking, rate procurement, and loss and damage claims management. The company supports end-to-end transportation execution and financial control through centralized planning, tendering, contract enforcement and exception management, supported by real-time analytics and reporting.

Its business intelligence capabilities provide a single source of truth for global transportation and financial data, enabling organizations to monitor KPIs, identify cost drivers and uncover opportunities for continuous improvement. Pricing intelligence and benchmarking tools offer lane-level visibility across modes and regions, supporting more informed sourcing and procurement strategies.

In addition, nVision provides specialized claims management services, combining automation with experienced professionals to drive dispute resolution and maximize recovery. Since 2021, the company has filed more than 8,000 freight claims, achieving an 87 % collection rate and recovering over $ 7 million for customers. n

74 Journal of Commerce | March 2, 2026 www. joc. com