Intermodal Service Scorecard : Spring 2024 September | 7
What We Heard — BNSF Railway
Positive-Neutral Negative
“ BNSF recovered quickly from service interruptions . On-time performance and velocity has improved .”
“ BNSF is offering expedited service in lanes where standard service is expected , filling up the quicker UPS parcel train during the soft market .”
“ BNSF service has improved despite being hampered by a derailment , fire and winter weather .”
“ While they seem to experience more derailments than the other railroads , their communication and updates are timely , and they recover quickly .”
“ The ability to set a target grounding date for billing our customers is a service that puts BNSF ahead of its competition by helping with cost control .”
“ BNSF continues to improve on their technology , and they appear to be customer focused most times .”
“ BNSF ’ s Memphis terminal continues to be a major pain point in service . From chassis issues to containers showing available but still on the train , [ this ] has made us shift 80 % of our volume in Memphis to UP .”
“ Great operations but not competitive on price . Tough to compete if you aren ’ t J . B . Hunt on BNSF , and I don ’ t know that we ’ ll ever forgive them for disrupting all our Mexico business by forcing wholesalers to move over to Ferromex in the middle of the bid season before they even had new pricing ready to go . It was sloppy .”
“ Does not operate based on schedule . Still revenue-driven for a train to depart .”
“ BNSF is committed to one customer : J . B . Hunt . They don ’ t nurture or support other IMCs . Expedited service is the only way BNSF stands out in service .”
“ Transit times and service are consistent .” “ They are improving with communication .”
“ No issues really to report with BNSF . If rail traffic increases , they traditionally have struggled with stacking containers and chassis availability ( DCLI ’ s , in particular ), but that hasn ’ t been an issue since the shift to truckload .”
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