Intermodal Service Scorecard : Spring 2024 September | 28
What We Heard — Swift Intermodal
Positive-Neutral Negative
“ Consistently high-performing carrier . One hundred percent tender acceptance .”
“ They have had equipment when needed on short notice .”
“ They have become a reliable partner , after taking some time making improvements . Customer service may be their strongest asset .”
“ They throw a lot of resources into ensuring our business is going well . They do not take our business for granted . They provided a trailer lock solution to deter cargo theft that has worked very well .”
“ My sales rep does his best , despite the lack of support internally .”
“ Great service , good quality containers , poor contracting .” “ Rates are not competitive .”
“ Unbelievable that they are still in business with the service program they put forward , what a disgrace .”
“ They don ’ t have a lot of volume and can only give you one box per day , which is a very small volume for our company that requires up to 30 boxes in a single plant in one week .” ( Translated from Spanish ) www . spglobal . com | www . joc . com © 2024 S & P Global