Intermodal Service Scorecard : Spring 2024 September | 26
What We Heard — STG Logistics
Positive Negative
“ Great customer service - — can always get someone on the phone when you need help . Pricing is competitive and receptive to holding spot prices longer than 7 to 10 days if needed .”
“ STG has shown they want to be a partner with Mode and have made changes to ensure Mode ’ s expectations are met .”
“ Very good customer service , even if the rail choice doesn ’ t align well with our products .”
“ Reasonable rates across the board with good equipment availability .”
“ They are a new carrier to our network . We are struggling with billing from them and establishing EDI connectivity has taken too long .”
“ Perfect tender acceptance , but inconsistent on-time delivery performance . Some weeks great , others poor .”
“ They fall off freight . Question every load that is tendered regarding pricing . Doesn ’ t seem they talk internally and cause extra chaos that could be averted . They don ’ t find priority in escalating situations with the rail , especially during a derailment . It takes us , the customer , reaching out to our own rail reps to try and get guidance and answers . Load tendering to their website seems redundant when we have set up EDI with them .” www . spglobal . com | www . joc . com © 2024 S & P Global