Intermodal Service Scorecard : Spring 2024 September | 24
t We Heard — Schneider
Positive-Neutral Negative
“ Schneider has representation in truckload , intermodal and brokerage for us that come as one united force to quarterly business reviews — very customer focused .”
“ They were awarded our Carrier of the Year award last year . Excellent service .”
“ Schneider has performed well overall the past six months . We have seen on-time delivery as the biggest opportunity for improvement with 85 % on time . All other KPIs have exceeded our expectations , including tender acceptance , equipment availability and technology .”
“ Excellent customer service . Provides great versatility on UP .”
“ I love their partnership on BEVs [ battery electric vehicles ], we were able to partner with them ( even at increased cost ) to help pilot the technology . I was pleased with the representative we work with . [ When ] she was on leave , we could really see a stark difference .”
“ Schneider Intermodal lost a lot of volume for us in 2024 due to pricing . They were more expensive on all domestic lanes than Hub and J . B Hunt .”
“ Operationally better , but pricing is poor .”
“ Schneider is a good , solid partner for normal , awarded business , but the company can be tough to reach or operate with when it comes to exceptions , one-offs and new opportunities .”
“ The one complaint is their service is so-so , and you feel like they will ditch you in a minute if they have a more important customer . Seems that they operate like an airline — overbooking their capacity .”
“ Provided additional capacity in a timely manner for us in Mexico when we had an issue .”
“ They are good , they work on weekends , and they always look to support you when you need more boxes .” ( Translated from Spanish )
“ They are incredibly supportive in our initiatives and have proven to be a reliable partner . They pick up and deliver on time .”
“ Schneider is the middle of the pack on most KPIs in our IMC network . They do a solid overall job .”
“ Best customer service , easy to work with , great tender acceptance .”
“ Chassis availability has not been an issue . We haven ’ t seen delays even in the largest markets , and we are able to easily switch to truckload if something needs to be expedited .”
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