Intermodal Service Scorecard : Spring 2024 September | 17
What We Heard — UP
Positive-Neutral Negative
“ Transit performance has improved , way faster communication .”
“ Quicker transit adjusted for various lanes help us compete with truck and BNSF .”
“ Union Pacific talks with us , listens to us and helps us make money . That is what the rail-IMC relationship is all about .”
“ The UP service has improved and the continued efforts to add more Mexico service offerings is exciting .”
“ Since January , UP ’ s pricing team has been more aggressive and competitive on long-term pricing than the previous year .”
“ Transit consistency and reliability are significant issues . When boxes depart from the origin , then the linehaul transits are usually quite good . Issues remain in terminal operations with freight being left behind .”
“ Too inconsistent . KC to LA is bad both directions . There is no excuse for poor service in this market . Overall trends are better , but still too inconsistent .”
“ Service from Kansas City to the West Coast still terrible .” “ Tacoma has been a pain point on and off this year .”
“ UP is being much more commercial when it comes to winning business from J . B . Hunt-BNSF .”
“ UP seems to finally accept the market we ’ re in and are seeking out ways to win back a lot of the volume they ’ ve lost over the last 2 to 3 years . Although they claim to not chase rates to the bottom , it ’ s clear when we do get what we ’ re asking for , they are targeting J . B . Hunt and BNSF ’ s wholesale business aggressively .”
“ UP is working to grow and partnering to do so . They are reacting quicker to the market than in the past . They support all customers , not just one .”
“ UP is more amenable to opportunities for growth . Domestic intermodal sales team contacts are excellent .”
“ Overall , the UP railroad has been a strong provider , and our account representative is tremendous .”
“ Transits were consistent .” “ Pretty consistent on best network lanes .”
“ UP , just like BNSF , typically only struggles as rail traffic increases . In the current environment , there haven ’ t been any significant issues to report .”
“ We can see a definite improvement in service . If they can tighten up miss outs [ analogous to ‘ rolled cargo ’ in ocean transportation ], they will be outstanding .”
“ The implementation of Falcon service was good .”
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